{"id":11901,"date":"2024-11-21T02:20:34","date_gmt":"2024-11-20T23:20:34","guid":{"rendered":"https:\/\/selesta.com.tr\/?page_id=11901"},"modified":"2024-11-21T02:20:37","modified_gmt":"2024-11-20T23:20:37","slug":"delivery-cancellation-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.selesta.com.tr\/en\/delivery-cancellation-and-return-policy\/","title":{"rendered":"DELIVERY, CANCELLATION, AND RETURN POLICY"},"content":{"rendered":"\n

SELESTA KOZMET\u0130K – DELIVERY, CANCELLATION, AND RETURN POLICY<\/strong><\/p>\n\n\n\n

1. Right of Withdrawal<\/strong><\/p>\n\n\n\n

The consumer has the right to withdraw from the purchase without giving any reason and without any penalty within 14 days from the delivery date of the product. In the event of withdrawal, the return shipping fee will be borne by the customer. Withdrawal notifications must be made in writing to the contact information provided below:<\/p>\n\n\n\n

Company Contact Information<\/strong>:<\/p>\n\n\n\n

                  \u2022               Address: www.selesta.com.tr<\/p>\n\n\n\n

                  \u2022               Email: eticaret@selesta.com.tr<\/p>\n\n\n\n

                  \u2022               Phone: 0850 203 68 28<\/p>\n\n\n\n

2. Return Conditions<\/strong><\/p>\n\n\n\n

The product must be unused, its packaging must not be damaged, and it must be returned with the original invoice. Otherwise, the return will not be accepted. The price of the returned product will be refunded within 10 business days after it has reached us, using the original payment method.<\/p>\n\n\n\n

3. Non-Returnable Products<\/strong><\/p>\n\n\n\n

                  \u2022               Opened cosmetic products due to hygiene reasons.<\/p>\n\n\n\n

                  \u2022               Products prepared specifically for the customer.<\/p>\n\n\n\n

4. Delivery Conditions<\/strong><\/p>\n\n\n\n

Orders are shipped within 5 business days after the payment confirmation is received. The delivery period may vary depending on the delivery address.<\/p>\n\n\n\n

5. Shipping Fees<\/strong><\/p>\n\n\n\n

Shipping fees vary depending on the shipping company\u2019s pricing policies. In some cases, Selesta Kozmetik may offer free shipping based on cart totals or during promotional periods.<\/p>\n\n\n\n

6. Damaged Products<\/strong><\/p>\n\n\n\n

If the product is damaged upon delivery, a damage report must be filed with the shipping company, and the product must be returned to us. Otherwise, Selesta Kozmetik is not responsible for any damage.<\/p>\n","protected":false},"excerpt":{"rendered":"

SELESTA KOZMET\u0130K – DELIVERY, CANCELLATION, AND RETURN POLICY 1. Right of Withdrawal The consumer has the right to withdraw from the purchase without giving any reason and without any penalty within 14 days from the delivery date of the product. In the event of withdrawal, the return shipping fee will be borne by the customer. 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